Shipping and Refund Policy

Shipping Policy

We sell digital scrapbooking products.  All products are in digital format only and we do not offer cd burning services.

Refund Policy

All requests for refunds will be forwarded to the respective designer and will be within their discretion on how to handle the refund. Although Gotta Pixel will attempt to assist the buyer with any problems they might have, ultimate responsibility for refunds lies with the designer involved.

We cannot refund purchases for incompatibility issues.  Designers put in their descriptions what the action/style/template was designed for.  Money will not be refunded do to misunderstandings about software compatibility.

Workshop Refunds

Refunds will only be given if the instructor is unable to host the workshop. 

PayPal Issues

Upon investigation, some issues may be found to be on the side of PayPal.  We request that you contact them to further investigate the issue so that it can be resolved.

Mis-priced Items  Despite our best efforts, a small number of the items in our catalog or newsletter may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, invoice you for the difference or cancel your order and notify you of such cancellation. 

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